Return and Refund Policy

Last updated: February 14th, 2023.

Thank you for shopping at MakeIt.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

Your Order Cancellation Rights

You are entitled to cancel your order within 30 days without giving any reason for doing so, unless said order has been personalized per your instructions or already used.

The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and your will not incur any fees for such reimbursement.

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:

  • The golds were purchased in the last 30 days
  • The goods are in the original packaging, with the name of the buyer and order number. 

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized, such as custom goods. 
  • If part of the supplies is missing, meaning that if it’s a pair, you only send back one of them. 
  • The straps have been used and are therefore unable to be sold to a new customer. When you buy clothes, you can’t return them if you use them, but you are able to try them on to see if they fit. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

MakeIt Denmark ApS
Engvej 169, 
2300 København

CVR: 43243985

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our returns and refunds policy, please contact us:

  • By email: