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Delivery, returns, and customer service
Here you will find answers to the most common questions about delivery, exchanges, complaints, and customer service. If you still have questions, we are always ready to help.
How long is the delivery time?
The estimated delivery time is 2–4 business days. Once your order has been dispatched, you will receive a tracking number so you can follow your parcel.
How do I return or exchange my order?
We offer a 100-day return policy. If you wish to return or exchange your order, you can create a return via our return portal. A return label costs DKK 19. You can choose between exchange, gift card, or refund.
Create a return
How do I file a complaint?
Have you received a defective product, or has a problem arisen during use? Create a complaint via our complaint portal, and we will help you as quickly as possible.
Create a complaint
How do I contact MakeIt customer service?
You are always welcome to contact us if you have any questions about our products or your order. We strive to answer all inquiries as quickly as possible.
Customer service: Anton@nowmakeit.eu
